Shipping policy
Lumaterra Health — Delivery Policy
Updated: 20 October 2026
Digital products
Our current shop products are digital guides, workbooks, toolkits and courses. No physical goods are posted for these purchases, and no shipping charge applies.
Your digital purchase is supplied using the download link, email or access instructions described on the product page and in your order confirmation.
If your download or access instructions are missing, check your spam folder, then contact jud@lumaterra.health with your order number. We will help resolve missing files, broken links or access problems.
Membership access
When Business Resource Library enrolment opens, access arrangements will be explained before subscription and confirmed after purchase. This policy does not activate membership sales.
Wellbeing appointments
The appointment location, date and time are agreed when your booking is confirmed.
Equipment rentals
Delivery, collection, installation where included, geographical availability, timing and any charges are agreed before you enter the rental agreement.
Please do not return equipment without contacting us first to arrange its safe return.
Contact
Email: jud@lumaterra.health
Telephone: +44 7305 314014
Your statutory rights remain unaffected.