Refund policy
Lumaterra Health — Returns, Refunds and Cancellations
Updated: 20 October 2026
This policy applies to new orders from this date. Existing orders retain any more favourable terms agreed when purchased. Your statutory rights are unaffected.
Digital products
Our guides, workbooks, toolkits and courses are supplied digitally. No physical item needs to be returned.
Consumers purchasing online normally have 14 days after entering the contract to cancel.
For digital content, that cancellation right is lost only where supply has begun after you expressly agreed to early supply, acknowledged that you would lose the cancellation right, and received the required contract confirmation. Simply accepting our general terms or purchasing a product does not establish that consent.
Where these requirements have not been met, your applicable cancellation rights remain.
Faulty or missing digital content
If a file is missing, inaccessible, faulty or not as described, email us with your order number and details of the problem.
We will investigate and provide the remedy required by law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
Wellbeing appointments
Contact us promptly if you need to cancel or rearrange an appointment.
Any cancellation conditions will be explained before booking. Where statutory cooling-off rights apply, we will honour them.
If you expressly request a service to begin during a cooling-off period, any lawful proportionate charge will be explained beforehand. Any cancellation charge must be fair and reflect our reasonable net loss, taking account of avoided costs and replacement bookings.
Equipment rentals
Rental duration, delivery, collection, cancellation and return arrangements are set out in the separate agreement supplied before you rent.
Please contact us before returning equipment so we can arrange its safe return. Nothing in a rental agreement removes mandatory consumer rights.
Subscriptions
You can cancel future renewals by emailing jud@lumaterra.health or using the subscription management facility where available.
Cancelling renewal does not itself end access for a period already paid for. Applicable statutory cancellation and refund rights remain available.
How to cancel
Email jud@lumaterra.health with your name, order number, order date and a clear statement that you wish to cancel. No special form is required.
You may also write to:
Lumaterra Health
17 Oakmoor Road
Moorends
Doncaster
DN8 4ND
United Kingdom
Optional cancellation wording:
“I give notice that I cancel my contract for [product or service], ordered on [date], order number [number]. My name and address are [details].”
Refund processing
Where a refund is due, we will process it without undue delay and within the applicable legal deadline, normally within 14 days of receiving a valid cancellation notice for digital content or services.
Refunds use the original payment method unless otherwise agreed, without a refund fee. Your payment provider may take additional time to display the credit.
Contact
jud@lumaterra.health
+44 7305 314014